This Privacy Policy describes how pk77 collects, processes, stores, and protects the personal data of users who register and interact with our platform. We are committed to handling your information with transparency, purpose, and in full compliance with the data protection obligations of our international gaming licence. This Policy applies to all pk77 users, including players based across Pakistan in cities such as Karachi, Lahore, Islamabad, and Faisalabad.
Before reading the full Policy, these six principles summarise how pk77 approaches your personal information at every stage of your account lifecycle.
pk77 collects personal data only for specific, explicit, and legitimate purposes directly related to your account and gaming activity. We do not collect information that is not necessary for those stated purposes, and we do not repurpose your data without a lawful basis to do so.
We request only the minimum personal information required to register, verify, and operate your pk77 account. Identity documents are requested specifically for KYC compliance, not for marketing profiling or third-party commercial sharing outside of regulatory obligations.
All personal data held by pk77 is stored using AES-256 encryption at rest. Data in transit between your device and pk77 servers is protected by TLS 1.3. Access to personal data within our systems is role-restricted and subject to internal audit logging.
pk77 does not sell your personal data to third parties. We share information only with service providers directly necessary to operate the platform (payment processors, KYC verification services) and with regulatory authorities when legally obligated to do so.
Subject to applicable law, you have the right to access, correct, and request deletion of personal data we hold about you. Data rights requests are handled by our support team and processed within a reasonable period, not exceeding thirty (30) business days.
We do not retain your personal data indefinitely. Retention periods are set in accordance with regulatory requirements — typically five (5) years post-account closure for financial transaction records, and shorter periods for other categories of data where permitted.
This Privacy Policy ("Policy") is published by pk77 ("the Company", "we", "us", "our") and applies to all personal data collected from users ("you", "your") who access or use the pk77 platform at pk77.lol and any associated mobile interfaces or sub-domains. This Policy is to be read alongside the pk77 Terms and Conditions, which govern the overall contractual relationship between you and the Company. If you do not agree to this Policy, you must not use the pk77 platform.
This Policy applies to all personal data processed by pk77 in connection with the provision of its online casino and sports betting services. This includes data collected during the account registration process, during gameplay and betting activity, during payment transactions, during customer support interactions, and through any communications between the Company and the User.
pk77 acts as the data controller in respect of personal data collected directly from users on the Platform. Where pk77 engages third-party service providers to process personal data on its behalf (such as KYC verification providers or payment processors), those providers act as data processors under contractual arrangements that impose equivalent data protection obligations.
If you have questions about this Policy or wish to exercise any of your data rights described in Section 11, please contact the pk77 support team at [email protected]. All privacy-related enquiries are handled separately from general support queries and with full confidentiality.
pk77 collects the following categories of personal data, depending on the nature of your interaction with the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, gender | Account registration, KYC age verification, regulatory compliance |
| Contact Data | Mobile number, email address, residential address | Account communication, OTP delivery, withdrawal confirmation |
| Financial Data | JazzCash / EasyPaisa account number, bank account details, transaction history | Deposit processing, withdrawal handling, AML compliance |
| KYC Documents | CNIC scan, utility bill, passport, payment method proof | Identity and age verification under regulatory obligations |
| Gaming Activity Data | Bet history, game session logs, win/loss records, bonus usage | Account management, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device ID, browser type, operating system, session timestamps | Fraud prevention, security monitoring, platform optimisation |
| Communications Data | Support chat transcripts, email correspondence content | Dispute resolution, quality assurance, compliance records |
The majority of personal data processed by pk77 is collected directly from you when you: register an Account on the Platform; complete KYC verification by submitting identity documents; make a deposit or request a withdrawal; contact our support team via live chat or email; or participate in promotions or surveys.
When you access the pk77 Platform, certain technical and usage data is collected automatically by our systems. This includes your IP address, device identifiers, browser characteristics, referring URL, pages visited within the Platform, session duration, and gameplay activity logs. This data is collected passively through server logs, session management systems, and where applicable, cookies as described in Section 9.
Where necessary for KYC verification, fraud prevention, or payment processing, pk77 may receive personal data about you from third-party service providers, including identity verification agencies, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), and anti-fraud databases. Such data is used solely for the purposes for which it was shared.
pk77 processes personal data on one or more of the following legal bases, as applicable to each processing activity:
Personal data collected by pk77 is used for the following specific purposes:
pk77 does not use personal data for automated decision-making that produces significant legal effects on users, except where required for fraud prevention or regulatory compliance, in which case you may request human review of the relevant decision by contacting support.
pk77 does not sell, rent, or trade your personal data to third parties for commercial purposes. Personal data is disclosed to the following categories of recipients only, and only to the extent necessary for the stated purpose:
Third-party providers who deliver services on our behalf, including KYC and identity verification services, payment processing platforms (including local Pakistani payment gateways), cloud infrastructure providers, fraud detection services, and customer support software providers. All such providers are engaged under data processing agreements that restrict their use of your data to the provision of the contracted service only.
Where we are legally obligated to do so under the terms of our international gaming licence or applicable law, pk77 will disclose personal data to our licensing authority, financial intelligence units, law enforcement agencies, and other competent governmental authorities. All such disclosures are made in accordance with applicable legal process.
In the event of a merger, acquisition, or sale of assets involving the Company, your personal data may be transferred to the acquiring entity as part of the business transfer. We will notify affected users of any such transfer with reasonable advance notice where legally permitted.
pk77 will never share your gaming history, financial data, or identity documents with marketing companies, data brokers, or third parties for commercial advertising purposes. Our data sharing is strictly operational and regulatory in nature.
As pk77 operates under an international gaming licence and uses global cloud infrastructure, personal data may be transferred to and processed in countries outside of Pakistan. Where such transfers occur, the Company ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the data protection obligations of our licensing jurisdiction.
Such safeguards may include standard contractual clauses incorporated into agreements with the relevant service providers, or reliance on adequacy determinations applicable to the destination country. Details of the specific safeguards applicable to any international transfer may be requested by contacting the support team at [email protected].
pk77 implements a multi-layered technical and organisational security framework to protect personal data from unauthorised access, loss, alteration, or disclosure. The security measures in place include, but are not limited to:
Despite these measures, no online system can guarantee absolute security. You are responsible for maintaining the confidentiality of your pk77 account credentials and for notifying us immediately if you suspect any unauthorised access to your account.
The pk77 Platform uses cookies and similar tracking technologies to operate core platform functions, maintain your login session, remember preferences, and analyse aggregate usage patterns for platform improvement purposes. pk77 does not use third-party advertising cookies or cross-site tracking pixels.
These cookies are strictly necessary for the Platform to function correctly. They enable session management, security features, and authentication. These cookies cannot be disabled without affecting core Platform functionality.
pk77 uses first-party analytics to understand aggregate Platform usage, including pages visited, session duration, and feature interaction rates. All analytics data is anonymised before analysis and is not linked to individual user identities. You may opt out of analytics cookies by adjusting your browser settings.
Session cookies maintain your logged-in state during an active pk77 session and expire automatically when you close your browser or your session times out due to inactivity, in accordance with our account security policy.
pk77 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by our regulatory and legal obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Regulatory / AML requirement |
| Financial Transaction Records | 7 years post-transaction | Anti-money laundering regulations |
| KYC Documents | 5 years post-account closure | Licensing authority requirement |
| Gaming Activity Logs | 3 years post-account closure | Dispute resolution / responsible gaming |
| Support Communications | 2 years from last communication | Legitimate interest / dispute resolution |
| Technical / Log Data | 90 days rolling | Security monitoring / fraud detection |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with the Company's data deletion procedures.
Subject to the laws applicable to our licensing jurisdiction and any overriding legal obligations (such as AML retention requirements), you have the following rights in respect of your personal data held by pk77:
You may request a copy of the personal data pk77 holds about you, along with information about how it is being used. We will respond to verified access requests within thirty (30) business days.
If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it. Corrections to identity data may require re-submission of supporting documentation.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our overriding legal obligation to retain certain data for regulatory compliance periods as described in Section 10.
You may request that we restrict the processing of your personal data in specific circumstances — for example, where you contest the accuracy of the data, or where processing is unlawful but you prefer restriction over deletion.
Where processing is based on your consent (such as optional marketing communications), you may withdraw that consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of prior processing conducted on the basis of that consent.
To exercise any of the rights described above, please contact the pk77 support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within five (5) business days and provide a substantive response within thirty (30) business days, or notify you of any lawful reason for delay.
pk77 operates a strict minimum age policy. No person under the age of twenty-one (21) may register an account or access the Platform's gaming services. pk77 does not knowingly collect or process personal data from individuals under this age threshold.
Where the Company identifies or has reasonable grounds to suspect that an Account is held by a person under twenty-one years of age, the Account will be immediately suspended and any personal data associated with it will be processed solely for the purpose of investigating and concluding the age verification matter. Upon confirmation of underage access, the Account will be permanently closed and data handled in accordance with applicable regulatory requirements.
If you believe that a person under the age of 21 has registered or may be accessing the pk77 Platform, please report this immediately to our support team. Protecting minors from access to gaming services is a regulatory and ethical priority for pk77.
The pk77 Platform may reference or integrate with third-party services in the course of providing payment processing, KYC verification, or customer support functionality. pk77 is not responsible for the privacy practices of third-party services, and this Policy does not apply to data collected by those services through their own platforms or interfaces.
Where you interact with a third-party payment processor such as JazzCash or EasyPaisa to complete a deposit or withdrawal, your interaction with that provider's systems is governed by the provider's own privacy policy. pk77 receives only the transaction confirmation and reference data necessary to credit or debit your Account.
pk77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, or the ways in which we process personal data. Where amendments are material, we will notify registered users via email or in-platform notification with a minimum of fourteen (14) days notice prior to the updated Policy taking effect.
The version number and effective date at the top of this Policy indicate when it was last updated. Continued use of the pk77 Platform following the effective date of any updated Policy constitutes your acceptance of the changes. If you do not accept the updated Policy, you must discontinue use of the Platform and may request Account closure before the amended Policy takes effect.
For all privacy-related enquiries, data rights requests, or complaints regarding the way in which pk77 has handled your personal data, please contact our team using the details below. All privacy communications are handled in strict confidence by our designated privacy point of contact, separately from general customer support queries.
If you are not satisfied with our response to a privacy complaint, you may escalate the matter to the data protection supervisory authority in your jurisdiction of residence, or to the regulatory authority responsible for overseeing pk77's international gaming licence compliance.
We built pk77 around transparency and player trust — including how we handle your personal information. Read our full Terms & Conditions or learn about our Responsible Gaming commitments. 21+ only.
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